Frequently Asked Questions

Everything you need to know about shopping at Toytown Toronto.

How long does shipping take within the GTA?

For customers in Toronto and the Greater Toronto Area, we offer expedited shipping which typically arrives within 1-3 business days.

What is your return policy for fashion items?

We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, some accessories may be final sale.

Can I pick up my order in-person?

Yes! We offer a free 'Local Pickup' option at our Toronto storefront. You will receive an email notification as soon as your order is ready for collection.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and Shop Pay.

How do I ensure I am ordering the right size?

Each product page includes a detailed size guide. Since we curate various brands, we recommend checking the specific measurements provided to ensure the perfect fit.

Do you offer international shipping?

Currently, we ship across Canada and to the United States. International shipping options are available at checkout with calculated real-time rates.