Returns & Exchanges

At Toytown Toronto, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags attached. Please ensure your returns are processed through our online portal to maintain the quality and integrity of our curated collection.

1

Initiate Your Return

Visit our online returns portal and enter your order number and postal code to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

3

Affix the Shipping Label

Print the prepaid shipping label provided via email and attach it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand over your package at any authorized Canada Post location and keep your tracking receipt until your refund is fully processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing